JJRS Privacy Policy — How We Handle Your Personal Data

1 What Personal Information We Collect

When you register and use JJRS, we collect certain categories of personal information. The specific data collected depends on how you interact with the platform — registering an account, making a PKR deposit, contacting support or simply browsing the site each generate different types of data.

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless this is required by a specific legal obligation relating to identity verification.

2 How We Collect Your Information

JJRS collects personal data through several channels depending on how you interact with the platform. Understanding these collection points helps you make informed decisions about the information you share with us.

• Direct submission: Information you actively provide when registering an account, completing identity verification, making a PKR deposit via JazzCash, Easypaisa or bank transfer, or contacting our support team.
• Automated collection: Technical and usage data collected automatically as you browse and interact with the JJRS website or mobile app — including IP address, device fingerprint and session activity.
• Third-party sources: Where we use identity verification providers or payment processors, those services may return confirmation data to JJRS to validate your details. We do not receive your raw payment credentials from these providers.
• Cookies and similar technologies: As detailed in Section 6, JJRS uses cookies and similar tracking technologies to collect data about how the platform is used and to maintain your session while you are logged in.

3 Why We Use Your Personal Data

JJRS uses the personal data we collect for clearly defined purposes. We do not use your data in ways that go beyond what is described here, and we do not use it for purposes unrelated to operating the JJRS gaming platform.

• Account management: Creating and maintaining your JJRS account, processing your login and keeping your account secure.
• Identity verification: Confirming that you are 18 or older and that the identity information you provided at registration is accurate, in line with our Terms and Conditions.
• Processing transactions: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards and other supported mobile wallets.
• Platform improvement: Analysing aggregated usage data to understand how players interact with JJRS, identify technical issues and improve the overall experience — including the sports betting, live casino and slot games sections.
• Customer support: Using your account and communication history to resolve queries, disputes and technical issues efficiently.
• Fraud prevention and security: Detecting and preventing unauthorised access, account takeovers, payment fraud and other activities that violate our Terms and Conditions.
• Responsible gaming: Monitoring account activity patterns to identify players who may benefit from responsible gaming tools such as deposit limits or self-exclusion, and applying those tools where appropriate.
• Communications: Sending you account-related notifications — such as deposit confirmations, withdrawal updates and security alerts — and, where you have opted in, promotional communications about JJRS offers.

4 Who We Share Your Information With

JJRS does not sell your personal data. We share data with third parties only where it is necessary to operate the platform, comply with legal obligations or protect the security of the service. Every third party that receives data from JJRS is subject to a data processing agreement that limits how they may use that data.

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum data necessary to process your PKR deposits and withdrawals. JJRS does not pass on data beyond what these processors require for the transaction.
• Identity verification providers: Where age or identity verification is required, your submitted documents may be processed by a third-party verification service. Results are returned to JJRS as a pass/fail confirmation.
• Game providers: The third-party studios whose games appear on JJRS — covering live casino, slots and other categories — may receive anonymised session data relating to their games for audit and fairness reporting purposes.
• Technical service providers: Companies that provide hosting, security monitoring, analytics infrastructure and customer support software may process data on JJRS's behalf as part of delivering those services.
• Legal and regulatory bodies: Where JJRS is required by law to disclose information — for example, in response to a valid legal request — we will comply with that obligation and, where permitted, notify the affected account holder.

JJRS does not share your personal data with other gaming operators, advertising networks or data brokers.

5 Payment Data and Financial Information

Because JJRS processes real-money PKR transactions, the handling of financial data is treated with particular care. When you make a deposit or request a withdrawal — whether through JazzCash, Easypaisa, Raast, a bank transfer or a card — the actual processing of that transaction is handled by the relevant payment provider on their own secure infrastructure.

JJRS retains transaction records for each deposit and withdrawal in your account history. This includes the transaction amount in PKR, the payment method used, the date and time, and the transaction status. This information is kept to allow you to review your transaction history and for JJRS to reconcile accounts, resolve disputes and meet any applicable record-keeping obligations.

• Full card numbers, CVV codes and mobile wallet PINs are never stored on JJRS servers.
• Your CNIC or national ID information, where provided for verification, is stored in encrypted form and is not shared with payment providers.
• Refunds and withdrawal reversals are processed back to the original payment method used for the corresponding deposit where technically possible.

6 Cookies and Tracking Technologies

JJRS uses cookies and similar tracking technologies on the website and mobile app. Cookies are small files stored on your device that help the platform remember your preferences, keep you logged in during a session and understand how the site is being used. Below is an overview of the types of cookies JJRS uses.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages and security cookies that help protect your account. These cannot be disabled without breaking core functionality.
• Analytics cookies: Used to collect aggregated data about how players use JJRS — such as which sections are most visited and how long sessions last. This data is used to improve the platform and is not linked to your individual identity.
• Preference cookies: Store your settings such as language preference and display options so you do not have to re-enter them each time you visit.
• Security and fraud detection cookies: Help JJRS identify unusual access patterns that may indicate unauthorised account access or fraudulent activity.

Most web browsers allow you to control cookie behaviour through their settings. Disabling essential cookies will affect your ability to log in and use the JJRS platform normally. Disabling analytics or preference cookies will not prevent you from using the core features of the platform.

7 How We Keep Your Data Secure

Protecting the personal data of JJRS account holders is a technical and operational priority. The following measures are in place to maintain the security of your information.

• Encryption in transit: All data transmitted between your device and JJRS servers is encrypted using TLS (Transport Layer Security). This applies to login, deposits, withdrawals and all other account activity.
• Encryption at rest: Sensitive personal data stored on JJRS servers is encrypted at rest, meaning it is not stored as plain readable text.
• Access controls: Internal access to personal data is restricted on a need-to-know basis. JJRS staff do not have blanket access to account data — access is logged and audited.
• Intrusion detection: JJRS uses automated systems to monitor for unusual access patterns, attempted breaches and other security events in real time.
• Account security features: Players are encouraged to use strong, unique passwords for their JJRS account. JJRS may prompt additional verification steps if a login is attempted from an unfamiliar device or location.

Despite these measures, no online system can guarantee absolute security. JJRS will notify affected players as promptly as possible if a data breach occurs that is likely to affect their personal information.

8 How Long We Keep Your Data

JJRS retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable record-keeping obligations. The following general retention principles apply.

• Active accounts: Personal data associated with an active JJRS account is retained for the lifetime of the account plus a reasonable period after closure to resolve any outstanding matters.
• Transaction records: PKR deposit and withdrawal records are retained for the period required by applicable financial record-keeping standards.
• Identity verification documents: Verification records are retained for the period required to demonstrate compliance with age and identity verification obligations.
• Support communications: Records of support interactions are retained for a period sufficient to resolve related queries and disputes.
• Closed accounts: After an account is closed, certain data may be retained in anonymised or aggregated form for internal analytics. Personally identifiable information is deleted or anonymised in line with applicable obligations once the retention period has expired.

9 Your Rights as a JJRS User

As a JJRS account holder, you have rights over the personal data we hold about you. These rights can be exercised by submitting a request through the support section of your logged-in JJRS account.

• Right of access: You can request a copy of the personal data JJRS holds about you and information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you may request that JJRS delete the personal data it holds about you. This right may be limited where JJRS has a legal obligation to retain certain records.
• Right to restrict processing: You may request that JJRS limits how it uses your personal data in certain situations — for example, while an accuracy dispute is being resolved.
• Right to object to marketing: You can opt out of marketing communications at any time through your account settings, without affecting your ability to use the platform.
• Right to account closure: You may close your JJRS account at any time by contacting support. Closure does not affect data retained under applicable record-keeping obligations.

10 Contact and Policy Updates

If you have questions about this Privacy Policy, about the data JJRS holds on your account, or about how to exercise your rights, please contact us through the support section available inside your logged-in JJRS account. Our support team is available to assist you and will escalate privacy-related requests to the appropriate internal team.

JJRS may update this Privacy Policy from time to time. When a material change is made — one that affects how your personal data is used in a meaningful way — we will notify registered account holders via the platform or by email before the change takes effect. The updated policy will be published on this page with a revised "Last Updated" date at the top.

Continued use of JJRS after a policy update takes effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you may close your account by contacting support.